Tel: (916) 585-6835Mon-Fri 9am - 5pm PST

(916) 585-6835 M-F 9 AM - 5 PM PST

Customer Service

  • Will Call/Local Pick Up

You may visit our location at 9090 Union Park Way Suite 105 Elk Grove, CA if you wish to pick an item up locally. Please contact us before so we can pull your item and have it ready. We accept any credt or debit card. For those who wish to pay in cash, please bring exact cash. Since our business is primarily online and local accounts in Elk Grove/Sacramento, we do not carry enough cash on hand to break up large bills.

 

  • Shipping & Delivery

 

Most items are shipped VIA USPS (United States Postal Service)  Priority which takes 2-3 days. Larger items and shipments are shipped default by UPS Ground (unless an expedited service is selected for the larger shipment). You will see the shipping method when you add an item to cart. All shipments are insured, and tracked. Higher value shipments of $250 or more will require a direct signature, meaning someone will need to sign for the package for it to be released. This is to ensure high value orders are not left unattended. The tracking number allows you to see where your package is, and when it will be delivered. The delivery dates on the tracking screen are estimates. 98% of packages will show up on time. On some occasions packages may show up sooner or little bit later than the estimated delivery dates. During the peak holiday season, please plan an additional 2 days for non-overnight packages to arrive. The shipping carriers are usually overloaded during the holiday season. The only guaranteed delivery dates are Overnight 1 day shipping services. If a tracking number shows "Delivered", but you don't see a package, make sure to check around your house thoroughly.

 

USPS and UPS will leave shipments hidden so people walking by do not see the package. They are typically hidden on the porch outside of sidewalk view. On occasion, they will leave them on the side of the house, behind bushes, or even in the bed of a non operational pickup trucks on the property.  For houses or Condos with a community type mailbox, USPS will leave shipments in the large parcel box, and place a key to the parcel box in your regular mailbox. This key will open the large parcel box, so you can retrieve your package.  If a tracking number shows "Delivered", but you don't see a package, make sure to check around your house thoroughly. USPS and UPS will leave shipments hidden so people walking by do not see the package. They are typically hidden on the porch outside of sidewalk view. If you still don't see a package, contact USPS, or UPS directly. Let them know what is going on, and they will trace their steps.

 

On very rare occasion, they may forget to load the package on the truck for the day, or load it on the wrong delivery truck, and the package will be delivered the next day. They may typically scan the packages as "Delivered" when they are on their route, before the package has been delivered. If the package is on the wrong truck, it will still be scanned as delivered and the package will go back to the local hub. The package will usually get loaded up on the right truck the next day. Always be sure to contact the courier service so they are aware of what is going on. Courier services grade their drivers on missing packages, so they will be sure to locate your package. For USPS, the process is the same. What can also help is to leave a note in your normal mailbox with the package tracking number so the courier will make sure to locate your package, and make sure it gets delivered.

 

If you still cannot locate your package, make sure to contact us, and we will help you with any addition details or information needed so you can get your package. Tracking: The tracking number allows you to see where your package is, and when it will be delivered.  The delivery dates on the tracking screen are estimates. 99% of packages will show up on time. Some packages may show up sooner or little bit later than the estimated delivery dates. The only guaranteed delivery dates are Overnight/1 day shipping services. Severe weather delays:   To stay updated with USPS service alerts and weather delays, please visit http://about.usps.com/news/service-alerts/resident-weather-updates.htm Please keep in mind that we have no control over weather delays. It is the buyer's due diligence to stay updated with potential weather delays for their region, as these can change by the hour; especially during winter season. For severe storms, package delivery can be delayed up to a week, or as soon as the storm calms down.

 

  • Shipping outside of the United States      

       We currently don't accept orders from outside of the United States. This includes Canada. Any orders placed and shipped to a freight forwarder will be cancelled.

  • Why do I have a pending charge for a declined transaction?     

            For customers who try to process a payment with the incorrect information such as improper billing address, expiration date, or CVV (3 digits on back) you may notice a pending charge for  the declined transaction. This is not something that we do at all, nor do we have any control over this. Some banks will remove these pending charges immediately. Others will not. The declined charge will fall off and any overdraft fees (if applicable) will be returned to you. Read more about this in detail:

https://support.authorize.net/authkb/index?page=content&id=A377&actp=LIST

  • Ordering

    You may order by using our catalog, or by phone. If you are unsure about the fitment of a product, please contact us at info@araparts.com, or by phone at (916) 585-6835.

  • Payment, Pricing & Promotions

    We currently accept credit or debit card, AMEX card, and Paypal. We wil will soon accept Apple Pay as well. We unfortunately don't accept money orders. Pricing and promotions on the website are subject to change.

  • Viewing and Tracking Orders

  • Tracking orders: You can track your order by clicking on the link on the top of the screen that says: "Track My Order".  Enter your order number, and the same email address that you used when you purchased your item, and it will give you tracking information for your package.
  • Viewing orders:  On the top of the screen, click "login". Enter your login information. When your dashboard comes up,  you will immediately see your recent orders. Under "Recent Orders" on the right hand of the screen, you will see "View "order. Click on "View Order" to view a current or past order.

  • Updating Account Information

    On the top of the screen, click "login". Enter your login information. When your dashboard comes up, look towards the bottom half of the page. You will see "Account Information. Under Account Information, you will be able to edit your address and all contact information.

  • Returns

    At Araparts, we allow a longer than average return policy. We allow 60 days (2 months) to return an item. All returns must be unused and in salable condition.  Carefully package the return, and send it back to the return address below. The best part about Araparts is that we don't charge restocking fees for regular returns! We understand that at times your car really doesn't need the item you ordered, or you decided to sell it.

    Returns that are subject to restocking fees are returns that show signs of being installed or used, these returns are also subject to a 15% restocking fee if they are accepted.

    Returns that show signs of significant use, mishandling, or damage will not be accepted. Returns with missing items or pieces will be refunded minus the value of the missing products.

    When returning an item, please contact us first. All returns must have the name and phone number of the original purchaser included inside the packaging. Returns must be received by the 60th day from the date ordering. If a package arrives later than scheduled delivery, an allowance past 60 days will be accepted based on how many days the package was late. Returns without any legible name, number, or order number will not be accepted. Returns beyond 60 days, or without any legible information to identify the order will not be accepted.

    A refund will not be given until the return has been received. We will not refund an order before the item has been received by us. If you have a defective product, and wish to exchange it, contact us, and we will send a pre-paid return label for it to be returned to us.

    If an item arrives damaged, leave the packaging as is, and please contact us immediately. Take a picture of the damage, and send the image to info@araparts.com. We forward all pictures and information to the shipping carrier for insurance claims. Hold on to the items for 30 days in case they request to inspect the item and packaging in person.

    Carefully package, and send all returns to:

    Araparts
    9090 Union Park Way Suite 105
    Elk Grove, CA 95624
  • Privacy & Security

    Please visit our Privacy Policy page. We use Comodo secure SSL for secure shopping, so you can shop knowing that your information is protected. We encourage you to click on the Comodo logo on the bottom of the page, so you can see our third party verification, and be sure that you are truely protected!